Count clinician cancels separate from client cancels
Edited
This article is relevant for TherapyNotes and TheraNest users only.
If you would like to count clinician cancelations separate from client cancelations (recommended), you’ll need to create a custom CPT/billing code such as “CLINCNL” so we can map that data separately. The code then needs to be applied on at least one appointment in order for it to flow into PracticeVital. You should then contact support and let us know whether you would like them to be included in the cancel rate or tracked separately in Other Activities.
Also see Configuring how cancels are tracked