Cancel Rate

Each clinician’s Cancel Rate is the percent of scheduled sessions that were canceled.

We can help you configure the way PracticeVital tracks and accounts for canceled appointments. The available options for this configuration may differ depending on the specific EHR system you are using. Please read more about this in the support article here.

You can view a breakdown of the types of non-billable cancelations in the Cancelation Report (link). You can view billable cancellations (such as no-shows and late cancels) in the summary table of your Completed Sessions Report (link).

Common questions:

• Can I count clinician cancels separately from client cancels?

• When should we cancel vs reschedule appointments in our EHR?

Relevant Resources:

• 10 Key Strategies to Tackle High Cancellation Rates in Therapy