Frequently Asked Questions

Edited

Why do I sometimes see billing/CPT codes and sometimes see the name of the service?

The reason can vary depending on your EHR:

SimplePractice & TherapyNotes

You will always see billing codes.

TheraNest/Ensora

You will see billing codes unless you have a service where a billing code has not been set in TheraNest. In those cases we will display an abbreviated service name.

IntakeQ/PracticeQ

We can only show codes once an invoice has been created for an appointment. We display the name of the service on the appointment when there is no invoice, which is why you may see a mixture of both on a report.

Jane

You will always see the name of the service.