Host coaching & performance reviews
Consider using PracticeVital as the underpinning of all coaching and performance evaluations. This will allow you to build more data-driven evidence into your conversations, and neutralize what can sometimes be an emotional conversation. You might:
Download and email your clinician’s key metrics out weekly or monthly in order to help clinicians become more comfortable and familiar with the metrics, and avoid surprises at a future performance review.
Regularly compare cancelation rate, churn rate and retention rate for a clinician to assess their overall effectiveness of treatment and clinical performance.
Monitor a single clinician’s utilization over time to offer a more data-informed perspective on their goal in your next performance check-in.
Invest in training and development for those clinicians that may be struggling on certain metrics, such as client retention or churn.
Identify and congratulate the team members who are consistently excelling across metrics. Invite them to coach others within your team to follow similar strategies.